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When we source insurance quotes for you or arrange insurance on your behalf, we ask you for information we need to enable us to advise you on your insurance needs and management of your risks. We provide this information to insurers and intermediaries from whom we seek quotes (insurance and premium funding) so that they can decide whether to transact with you and on what terms. Insurers, certain of whom are based overseas, in turn may pass this information to their reinsurers. In most circumstances we will collect personal information directly from you.
We endeavour to ensure that we handle your personal information securely and confidentially and will only use it when necessary for us to deliver you a service or perform other related business transactions and activities, including insurance broking and risk management consulting. Personal information will enable us to better understand your requirements and preferences. Without this information we would not be able to properly provide you with our appropriate services, complete transactions, manage our relationship or communicate with you, including contacting you about products and services that may be of interest to you.
Should you utilise our services to assist with or negotiate an insurance claim on your behalf, we need to collect information about your claim. Sometimes we also need to collect information about you from others. We provide this information to your insurer or anyone your insurer has appointed to assist or consider your claim, including but not limited to loss adjusters, veterinary practitioners and reinsurers.
The personal information we collect, in most circumstances, is supplied when customers and clients register their details or provide feedback to us. Generally it includes your name, postal and email addresses, telephone and fax numbers. However, it may also include such information as your previous loss record, without which we or our network of selected intermediaries may not be able to provide you with the appropriate service, advice or product.
We will not use your information for purposes unrelated to the services we provide, unless we obtain your prior consent.
E-Quine Insurance Services Pty Ltd will use your personal information for the purposes for which it is provided. To properly provide you with our expertise and services, we collect this type of information when you provide it to us, but we do not rent, sell or trade your personal information to others without your consent.
We disclose personal information to third parties for the specific purposes of providing our services to you, in sourcing insurance products for you and in the performance of our business. Typical third party recipients include underwriting agencies, brokers, intermediaries, insurers, reinsurers, loss adjusters, consultants and service providers, certain of whom may be based overseas.
While E-Quine Insurance Services Pty Ltd adopts reasonable measures to secure any information that you may transmit to us, you send it to us at your own risk.
One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the web server that you have returned to a specific page. Cookies cannot be used to run programs or deliver viruses to your computer.
You have the ability to accept or decline cookies. Generally, most internet browsers accept cookies. By changing your browser settings you should be able to block cookies. If you choose to decline cookies you may not be able to fully experience the interactive features of the websites you visit.
Links & Third Party Websites
From time to time our website may include links to third party websites. Reference to these third party sites are for your convenience. Refer to the legal disclaimer – terms and conditions of use of our website.
By asking us to assist with your insurance or premium funding needs, you consent to the collection and use of the information you have provided to us for the purposes outlined above.
How to opt out of receiving product & marketing information
If you do not wish to receive information about our products or services or receive our newsletters and updates, or you do not want us to disclose your personal information in the course of our business, you can opt out by contacting us.
Tell us what you think
We welcome your questions and comments about privacy and any of the services we provide. If you have any queries, concerns or complaints, please contact us.
How to contact us
If you wish to access your personal information, opt out, lodge a complaint about a breach of your privacy, or have any query relating to this Privacy Statement and our compliance, contact our Privacy Officer during normal business hours who will revert to you as soon as practically possible:
Telephone + 61 2 9988 4546
Fax + 61 2 9988 3849
We will always strive to resolve your matters as simply and promptly as possible, in the best interests of all parties.
Further Information & updates
Further information on the National Privacy Principles (NPP’s) can be found by accessing the Federal Privacy Commissioner's web-site at http://www.privacy.gov.au/
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